All Southern Grace (Grace + Emma) product must be retailed at our MSRP
Third party selling (ie; Amazon, Ebay, Poshmark, wholesale platforms etc…) is prohibited.
Pre-selling is prohibited.
Requirements
Accessories have a minimum of 3 units per style per colorway
Reorder minimum is $200 of any category, style, or size.
Payment via CC, ACH, Check or Sezzle if ordering through the website.
Exchanges and Returns
In-season returns or exchanges are allowed with written approval from a Southern Grace employee.
Seasonal items are not eligible for return within 2 weeks prior to the holiday date (ie; Christmas, Halloween, Thanksgiving, 4th of July) or after the holiday date has passed.
All returns/exchanges MUST be accompanied by a Southern Grace issued Return Authorization.
Any returns received without a corresponding RA will not be processed.
Southern Grace does not provide shipping labels/call tags/reimbursements for accommodation returns (ie; a return not due to SG shipping error or damage).
Accommodation returns are subject to a 5% restocking fee.
In the event product from an accommodation return is received in a condition that does not allow the item to be re-sold, you will be responsible for the full cost of the item(s).
Closeout or discounted products are not eligible for return or exchange.
Accommodation returns/exchanges are not eligible for refunds. In the event that a replacement or even exchange can not be made, a credit for the balance will be added to your account for use on a future purchase.
Damages
Orders received with damaged products must be submitted in writing to Southern Grace within 7 days of receipt.
SG will offer a replacement if available or credit for approved damages.
To submit a damage claim, please email your Account Manager with an item description (style #, size, and quantity) of each damaged item as well as a photo of the damages.
If you are returning a damaged product it must be accompanied by a Southern Grace issued Return Authorization. Orders received without a corresponding RA will not be processed.
Southern Grace will provide a shipping label in the event that we request the damaged items be returned.
A Southern Grace credit or refund back to the original method of purchase will be issued if a replacement can not be offered.
Items that have been sold to and/or worn by the retailer’s customer are NOT eligible for return or exchange by Southern Grace. It is up to the discretion of the retailer if they would like to accommodate a return or replacement.
Territory Protection
Due to the amount of products offered and number of sales channels, Southern Grace is not able to guarantee zip code or territory protection.
In the event that a yearly spend of an independent retailer exceeds $100,000/ location, Southern Grace will review the possibility of territory protection as it relates to other independent retailers.
To be considered for territory protection, in addition to order volume, the retailer must also carry all categories of Southern Grace product offerings.
